Dr. James S. Hoff, MD at 999 South Fairmont Avenue #135 in Lodi, California

Customer Reviews about Dr. James S. Hoff, MD

• ✪ ✪ ✪ ✪ ✪
  MVIP concierge medical care Dr. James S. Hoff 999 S Fairmont Ave #135, Lodi, CA 95240 MDVIP website sold me concierge medical services for $1800/year with Dr. James S. Hoff as the local physician. My American Express card was charged June 24, 2015. I sent complete medical records going back almost 10 years by July 14. These included recent lab results from April, 2015 and previous physician's records of medications prescribed. MDVIP sent me a welcome letter with the MDVIP membership card. MDVIP sales people assured me the doctor would refill existing prescriptions. My quarterly synchronized refills from April were due for refills. I faxed in the July order to the pharmacy with a copy for Dr. Hoff. But then a front office woman emailed telling me to pickup and hand carry prescriptions to pharmacy. This would mean I'd have to drive 85 miles total -- just to serve as a delivery person. I informed her I had *never* hand carried prescriptions because I'm disabled with painful orthopedic issues, etc. Later I phoned Dr. Hoff to discuss this and soon the conversation turned into his angry rant over frustration with insurance cutbacks, "Obama Care", the new electronic records requirements, etc. His angry diatribe was, in my opinion, a textbook definition of "Physician burnout" which is now reported to be affecting 50% of doctors! The Internet is loaded with articles about this. After that phone call-- during which Dr. Hoff went ballistic about Obama Care and insurance company cutbacks -- Costco Pharmacy faxed me this message -- "Dr. James Hoff has cancelled all your prescriptions..." He cancelled my diabetes and blood pressure meds?! I had paid for his MDVIP service back in June, sent complete medical records to his office, been assured by MDVIP sales reps that my existing medications would be renewed...but then Hoff cancels them?! When I phoned him he hung up the moment I spoke my name. I called MDVIP --but only sales rep "Jamar" was available. He could not put a management person on the line. Jamar promised "someone" would call me --but they never did. I faxed several letters to MDVIP only to receive silence -- no response whatsoever. I checked American Express online and found MDVIP kept the first month's payment ($150/mn) but refunded future months August and September. That means Dr. Hoff was paid for his July service when he also received all my medical records. I believe Hoff made a "breach of contract" by cancelling my existing prescriptions. Worst experience I've ever had with an MD. I can't forget that phone call listening to Dr. Hoff's anger at "Obama Care" and insurance cutbacks. But concierge medical care is supposed to be about providing excellent, personalized care for the client. The website promises - "MDVIP started as an idea sparked in the minds of a few visionary doctors who were seeking to rekindle their passion for medicine ...who believed the healthcare system had lost its way." Whoa! I don't believe Dr. Hoff is rekindling his passion for medicine -- I think he lost his way, not just the "healthcare system." Why did I get into this mess? My physician of 20 years died of cancer. When I switched to a new one the medical care was run by front office people who are not doctors, and who blocked communication with the actual MD. Concierge care is intended to give the patient direct communication with their physician, and a higher level of care. My doctor who died spoiled me with a standard of care I have not yet been able to replace. Dr. Hoff and MDVIP was a "wrong turn down the wrong road..." What kind of MD would leave a 65 year old diabetic without heart medication and diabetes medications? MDVIP took my money, sent me a membership card, the doctor received complete medical records, and I had been assured my existing prescriptions would be honored. This experience will certainly make me much more careful about trusting websites, and believing the hype of sales people.
  March 04, 2017

  by verne robinson

Photo gallery of Dr. James S. Hoff, MD

About Dr. James S. Hoff, MD in Lodi